Help CenterCategoriesGeneralSigning UpPaymentsPayment RequestsBulk PaymentsAgentsTeamsSecurity & TechnologyGeneralWhat is Eljin Inc.?Why do I need a union paymaster?Who can join Eljin?What are the requirements for signing-up?How is information in your profile used?What does Eljin charge?What are union minimum rates?What portion of SAG-AFTRA payments go to the union?What portion of ACTRA payments go to the union?Signing UpI haven’t received my account verification email. What should I do?What should I expect on the Account Type page?What do the different account types mean?I'm paying performers and vendors. Which account type should I select?What’s the difference between a personal and company account?What information must I provide to sign up?Why do I need to provide SSNs/SINs?Can’t I just use my EIN or BN?Why is banking information required?What is the "Payment Type" dropdown in Financial Settings?What is a penny test?What if I haven’t received the penny deposit?Can I edit my profile?What’s the difference between a performance name, legal name, and pseudonym?PaymentsHow do I make a payment?My payment is pending. When will it go through?Is there a weekly payment and collection schedule?The same narrator appears more than once. Which one do I choose?The performer or vendor I want to pay isn’t listed. What do I do?What goes in the “Message on invoice” field?Payment RequestsHow do I request payment as a performer?How do I request payment as a vendor?The profile preferences that involve requests: Would you explain them?What is the Action Required page?How do I clear the Action Required queue?Bulk PaymentsHow do I use the CSV import tool?How should I format the CSV?Before I upload, how do I confirm the spelling of a performer’s name or the performer's agent?AgentsHow do I add a new client?What does "Re-send request" mean?What does "Declined" mean?How do I edit client info?Why does Eljin require client email addresses?What global email preferences can agents set?How do I set email preferences for a specific client?What if a client leaves my agency?TeamsHow do I create a team?What are the available team roles?How do I change a member’s role?How do I remove a team member?I’m a team member and can’t change either the contract (signatory) governing the payment or the payment type (ACH, EFT, or Stripe). Why?Should I add my A/P department as a team member?How many teams can I belong to?How do I switch from one team to another?Can people in one team access data from another team?Security & TechnologyHow does Eljin protect its servers?How is my data protected in the browser?Why does the login page look different from the rest of Eljin?Why are some numbers masked in my profile?How are bank transactions handled?Why did it take longer to link a performer with multiple agencies?