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The performer I want to pay doesn’t appear in the talent dropdown list. What should I do?

If the performer you’d like to pay doesn’t appear in the Select Performer dropdown, you can invite that person (or agent) to create an account. Click + Invite new performer in the menu bar or on the payment form, and enter an email address. At this point, one of three case obtains: 

  • The email belongs to an existing performer. If the system connects the email address to an existing performer, you’ll be asked to try the dropdown again. You may have missed something or misspelled the performer’s name. 
  • The email belongs to an existing agent. If the system connects the email address to an existing agent, you’ll be asked to continue to the next the pop-up screen and enter the performer’s first, middle (opt.), and last names. If the name exists as a client of the agency, you’ll be asked to try the dropdown again. If the name doesn’t exist, a notice to add a client will be sent to the agent. 

The email belongs to no existing user. If the system cannot connect the email address to an existing performer or agent, an invitation to create an account will be sent.

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